How can we help?

How can I track my order?

You can track your order by visiting the Track page and entering your Order ID and Email.

What are the delivery charges?

We offer free delivery on orders over 2000 BDT. Below that, fees vary by location.

What is your return policy?

We have a 7-day easy return policy for most items. Products must be unused and in their original packaging.

How long does a refund take?

Once your return is verified, refunds are processed within 7 to 10 business days.

Which payment methods do you accept?

We support cards, mobile wallets, cash on delivery, and local payment options based on checkout availability.

Why was my payment declined?

Declines can happen because of bank checks, incorrect details, or insufficient balance. Try again or choose another method.